Information for visitors

Unfortunately, we cannot sell tickets on-site. 

Discount codes reduce the ticket price. Once you have selected a ticket, follow the booking process to the end. Shortly before payment you can redeem the discount code. Only one discount code can be redeemed per order process. 

Discount codes reduce the ticket price. Once you have selected a ticket, follow the booking process to the end. Shortly before payment you can redeem the discount code. Only one discount code can be redeemed per order process. 

Enter the invitation code under "Redeem invitation code" and the ticket for this invitation will be automatically assigned to your order. It is not necessary or possible to select another ticket type when redeeming an invitation. 

One season ticket or a maximum number of day tickets covering the number of days of the event are available per person ordering.

This function is no longer available. Each person must order their own tickets via their personal account. This only takes a few minutes and contributes to data security because it also prevents any misuse of registration by third parties. By automatically transferring your account data, we can also prevent incorrect entries.

This is not possible. We do not recommend you passing on your access data to your personal user account.

You can change the details of the individual tickets at any time up to the point that the order is sent. To do so, go to the “Overview" and click on the pencil icon for the ticket you wish to edit. Once an order has been sent, however, it is not possible to retroactively change  personalization. 

Every visitor ticket is personalized and therefore non-transferable. Your colleague also needs a ticket issued for him or her. A transfer or transcription is not possible. 

Once your order has been accepted, usually two emails will be sent to the email address saved for your account. One of these emails contains the tickets that have been ordered, while the other email contains a confirmation of your order and, if you have ordered tickets for which there is a fee, an invoice. 

In the process of registering, you will also receive emails relating to your user account.

Please check your spam filter. Otherwise, you can open the tickets at any time and from any device with internet access via the link provided in the confirmation email. You will need your password for this.

If you have chosen a Day Pass, it is valid only on the selected day of visit. If you would like to visit the event several days, please choose an Expo Pass or a Premium Pass.

Redeemed vouchers are valid on all three exhibition days, as is the Press Pass. 

Please select the Press Ticket and follow the steps of the order process. Have credentials available for the order process that identifies you as a journalist. 

Please send an email to emv@mesago.com to receive a discount.

Information about the trade fair visa and how to apply can be found on the EMV website.

Children aged 14 and older may attend the EMV when accompanied by an adult. A valid admission ticket is required. We offer a reduced ticket price for pupils and students — please provide appropriate proof during the ordering process.

With your individual registration, you will receive your personal ticket. You can access this ticket again at any time under "Your orders". 

If you are already a customer, please enter your email address and password. Your data stored with us will then be displayed and used for the ticket personalization. You only need to enter your payment method and send the order.

If you are here for the first time, simply fill out the online registration form. 

You can change your password for your user account at any time. To do so, simply open "Sign in" by clicking on the link in the upper right-hand corner of the online shop. Once you have logged in by entering your email address and password, you will be able to set a new password under “Manage profile" -> "Personal information". 

If the password you have entered is not accepted, please check the following items:

• Did you enter your password manually? Please make sure that you have entered the upper-case and lower-case letters correctly, and check to see if the Caps Lock button has been activated.
• Did you copy and paste your password? Please make sure that you only copied and pasted the password itself. If you are not certain, please enter the password manually or count how many characters you entered.

If you continue to have problems logging in with your password, simply click on “Forgot your password?” Here you can request a link that allows you to reset your password.

If you require a new password, you can go to “Forgot your password?". Within a few minutes, you will receive an email with a link that allows you to set a new password.

You can pay by credit card or by PayPal. The details entered will only be used for this order and will not be saved for future payments.

Possible credit card types are: Mastercard, Visa, American Express.

Your ticket cannot be cancelled.

Our system generated your invoice based on the information you provided. You can change the invoice details while placing your order. Once an order has been sent, however, it is not possible to retroactively change the invoice details.

Your invoice can be called up at any time in your user account or you have received it by email directly after your ticket registration.